Home Improvement Hardware · Lucknow, Uttar Pradesh
Size, material, finish.
Velaris Atelier is a sole proprietorship based in Lucknow, Uttar Pradesh, operating online as Velarisatelier (velarisatelier.shop). We sell hardware fittings, and we describe them by the figures that decide how they perform rather than by the word on the box.
Why we lead with the numbers
Fittings are listed by a photograph and a name, not by the millimetre size that decides whether they fit. A buyer measures nothing, orders on the picture, and discovers the difference at the wall.
The fix is unglamorous: put size, material and finish on every product page, and say out loud what a hardware fitting can and cannot do. That is what this shop is.
What we commit to
The numbers, on every page
Size, material and finish — as the maker publishes them. Where a figure is not published we leave it blank rather than estimate it.
Checked before it is packed
During the 1 to 3 business days handling window every order is opened and checked against the order, and small parts are bagged and counted, and plated pieces are wrapped separately so they cannot rub each other.
Honest about what is normal
We say up front that a light protective film on plated finishes and small tool marks on the hidden face — so a normal first day is not mistaken for a defect.
What we will not claim
No six-month or manufacturer warranty of our own, and no promise a hardware fitting does something it cannot. Unless a product page lists it in the box, we do not supply wall plugs for your wall type, power tools and consumable drill bits, and we say so before you pay.
Our story
The shop grew out of counting and checking every pack in Lucknow. The same two disappointed buyers kept appearing: the one who bought on a photograph and got a size or capacity that did not suit, and the one who assumed something was included that never is.
Selling online removed the chance to put the thing in someone hands and let them judge it. So the specification had to carry that weight instead, and the packing had to carry the goods: small parts are bagged and counted, and plated pieces are wrapped separately so they cannot rub each other.
How we work, in practical terms
- Online only. Velaris Atelier runs entirely online, with no shop or showroom. Orders are dispatched from Lucknow, Uttar Pradesh.
- Shipping. Free at ₹1,499 and above; flat ₹69 below that. Handling 1 to 3 business days, then transit 3 to 9 business days.
- Returns. 7 days from delivery on unused goods in the original packaging, refunded within 7 business days.
- Payment. UPI or Cash on Delivery, in Indian rupees. No cards, no PayPal, no stored payment details.
- On arrival. Check the carton before signing, film the unboxing, and report any damage within 48 hours.
Seller information
Published in accordance with the Consumer Protection (E-Commerce) Rules, 2020:
- Trading name: Velaris Atelier (velarisatelier.shop)
- Business type: Sole proprietorship
- Registered address: One Awadh Centre Mall, 384, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, 226010, India
- Phone: +91 1800 532 2829
- Email: customercare@velarisatelier.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
- Country of operation: India